BOINC fails to load after reboot

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Grawolph

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Message 74075 - Posted: 14 Nov 2016, 19:09:24 UTC

I've had a problem that has plaqued the computer that I'm running it on since it was installed. I install BOINC (without Vbox) and when I fire it up, everything works great. I have 8 tasks processing and it looks like everything is working the way it should. However, if the system reboots, and it is Windows so it reboots after every update, I try to restart BOINC and it can't find the files needed to start again. If I re-run the install package and choose "repair", it works just fine again. What the heck do I need to look at in order to keep this from happening again?

Latest BOINC version: 7.6.22
Windows 7 64-bit Service Pack 1
8GB RAM - Intel Core(TM) i7-3770 CPU@3.40GHz
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Richard Haselgrove
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Message 74076 - Posted: 14 Nov 2016, 19:56:06 UTC - in response to Message 74075.  

Are you sure that it isn't running?

That's not meant to be a trick question: it's just that BOINC is designed to start automatically (by default) every time the user logs on, but it can be completely invisible to the user.

BOINC consists of two main components:
boinc.exe (usually referred to as 'the client')
boincmgr.exe (referred to as 'BOINC Manager')

- check using Windows Task Manager that both of these are running.

The client is completely invisible - it has no user interface at all. All interaction with the user is done via BOINC Manager. Assuming BOINC Manager is running, the way to bring it back to the state you saw it in immediately after installing it is to find the BOINC icon in the notification area (bottom right of screen - used to be called 'system tray' in older versions) and double-click it. Again, by default the icon is hidden when running under Windows 7 - click on the 'show hidden icons' triangle first to find it.
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Richard Haselgrove
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Message 74451 - Posted: 28 Nov 2016, 12:57:53 UTC

My turn to ask a question - for help - on this.

I'm experimenting for the first time with Windows 10 - Professional, 64 bit, if that matters.

Both the BOINC client and the BOINC Manager are running. I can see the tasks remotely using my preferred and long-established BoincView environment, and I can attach a full 'New BOINC Manager window' from a remote computer to the running client.

But despite following my own advice, I can't invoke the local BOINC Manager window for the copy running locally on the Windows 10 machine.

I have two icons visible to me: one in the 'Most used' program list in the Start menu, and one I've pinned myself to the Quick Launch area of the task bar. Clicking either of these has no effect, presumably because of the standard 'only run one copy at once' setting for BOINC Manager.

The problem is, that there's no icon visible in the notification area that I could right-click or double-click on to bring the running copy to the foreground. Is this common with Windows 10?

BOINC was installed via the development v7.6.33 Windows installer, and I have updated the binaries manually to home-builds from Master (last week - after the 'Apply' button was added to the Event Log options dialog).
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Richard Haselgrove
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Message 74452 - Posted: 28 Nov 2016, 14:40:02 UTC

Further news - I managed to regain local control by opening a second manager from the command line with boincmgr /m

That'll be enough while I wait for the Windows 10 version 1607 update to download - it's been running for about a couple of hours so far, at about 1.5% of my rated internet speed.
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HAL9000
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Message 74455 - Posted: 29 Nov 2016, 7:05:01 UTC
Last modified: 29 Nov 2016, 7:06:20 UTC

It might be Windows 10 default "Hide everything" nature. Windows has been doing it for a while, but 10 seems overly aggressive about it. So I turn on all icons.
Settings > System > Notification & Actions > Select Which Icons appear on the taskbar
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Richard Haselgrove
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Message 74457 - Posted: 29 Nov 2016, 10:42:36 UTC - in response to Message 74455.  

That looks plausible - I'll try it next time the testbed is in Windows 10 mode. But if my experience is commonplace - can't recall BOINC Manager to the screen after 'close to tray' with top-right 'X' - we may need to address it in development.
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HAL9000
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Message 74459 - Posted: 29 Nov 2016, 14:53:47 UTC - in response to Message 74457.  
Last modified: 29 Nov 2016, 14:56:58 UTC

That looks plausible - I'll try it next time the testbed is in Windows 10 mode. But if my experience is commonplace - can't recall BOINC Manager to the screen after 'close to tray' with top-right 'X' - we may need to address it in development.

I just ran a few versions of BOINC Manager on my Windows 10 Notebook. v6.10.48, v7.4.42, v7.6.23
I set Show all to off and played around with toggling BOINC Manager off/on. I could get a few instances where it vanished from the taskbar and the group. Toggling show all to on would restore it.
Currently I'm on 10.0.10586, but it wants to install 1607 the next time I restart.
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Richard Haselgrove
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Message 74460 - Posted: 29 Nov 2016, 15:22:20 UTC - in response to Message 74459.  

Currently I'm on 10.0.10586, but it wants to install 1607 the next time I restart.
So does mine - and it failed several times yesterday, saying the current version (which is up-to-date, except from that one installation) isn't compatible with the patch.

I've picked up a few hints from M$ and OEM websites, and I'm taking it upstairs to give it a good kicking next.
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Richard Haselgrove
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Message 74461 - Posted: 29 Nov 2016, 16:11:51 UTC
Last modified: 29 Nov 2016, 16:42:06 UTC

Well, the "kicking" (remove all the devices that may have had dodgy drivers, like the GTX 1050Ti GPU and the wireless network card) didn't work - I still got


But it's in a room with a decent Cat5 feed, and a second computer, which makes looking up troubleshooting tips easier.

Edit - and on Cat5, it's downloading the online version at the proper 40 Mbits, instead of the weasly 0.6 Mbits which is all it would do yesterday.

Edit2 - the 'preparing to update' stage reached 100%, and prompted for reboot. We might have lift-off. (The hardware, minus extras, is certified compatible with 1607 by the manufacturer)

'Working on updates 2%. This will take a while. Your computer will restart several times. The coffee machine is downstairs.' And there's no space between the preview button and the edit button.
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Richard Haselgrove
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Message 74482 - Posted: 29 Nov 2016, 18:53:19 UTC - in response to Message 74461.  

After two more hours, it's reached 12%. Good thing I didn't have anything urgent to do on it.
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Richard Haselgrove
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Message 74493 - Posted: 29 Nov 2016, 23:53:19 UTC - in response to Message 74482.  

Well, after a timeout for a good meal, and another hour or more wrestling session, I think I have a working, updated, Windows 10 computer with a 1050Ti running NV's 375.95 and all showing/manageable downstairs.

But - Houston Berkeley, I think we have a problem with Windows never showing a notification icon for BOINC Manager, which it defines as a 'background process'. More investigation in the morning.
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Tibor

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Message 75868 - Posted: 11 Feb 2017, 20:41:23 UTC

I have the same problem as the original post. None of the updates really address the issue. It's not about hidden tray icons or whatnot - the BOINC client never starts after a reboot.
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Message boards : Questions and problems : BOINC fails to load after reboot

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