It feels as if you need a new job. How about being a librarian?

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It feels as if you need a new job. How about being a librarian?

Where I work, they are dying to get in.

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Automated voice please enter your account number.
Automated voice why are you calling.
Automated voice what service are you calling about.
Automated voice why are you calling.
Automated voice, the problem you are experiencing is usually cleared by rebooting your computer.
Automated voice, the problem you are experiencing is usually cleared by unplugging your modem.

Automated voice, are you still experiencing the problem?

Automated voice I'll run a check on your equipment.
Automated advertisements until we think you have had more than enough.
Automated voice, let me connect you to someone who can fix it beep beep

Ring Ring Hello (shocking quick too)
What is your account number.
What mobile phone number can I text you
While I look up your account did you reboot/reset and all the dumb things all over again.

Can I put you on hold to test ...

Suddenly goes off script. Have you been having issues for a while? I see the system has noted trouble. [if the damn system noted trouble, why the F!*& didn't you send a tech?]
I see it shows trouble on the line. If the trouble is on the line there will be a $99 charge unless the trouble is on the line. The technician will explain it.
I can send the technician at 5PM to 8PM.
LADY it is a business account, didn't you read the name on the account?!
Oh, I can schedule him for 1PM to 4PM is that okay. Grumble (thought, can I sue you for terminal stupidity?)
He may need up to two hours to fix it. Grumble (4PM + 2 hours is 6PM -- LADY it is a business we close at 5PM)
[if the damn system noted trouble, why the F!*& didn't you send a tech?]
Oh, well. I guess if someone needs to babysit you will pay their overtime.
[if the damn system noted trouble, why the F!*& didn't you send a tech?]

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Gary, sad to say that is how most "repair services" are now days.

Been there done that on my residential internet/tv/phone account with the big "T" aka "Death Star logo" company with similar experience where three times in one call they wanted to send a service tech in the middle of the day on a week-day.... Rinse repeat, I kept saying evenings or weekend preferred.

Earlier this month, I had to again request warranty work on a 2 month old refrigerator/freezer for the third time that's been having cooling problems since it was first installed and no one seemed to be able to figure out what exactly was wrong.

Called the manufacturer's customer service number. Finally after about 5 minutes of IVR (Interactive Voice Recognition) "work"... get connected to the warranty dept and was told the hold/wait time was about 1 hour! This was on a Tuesday morning about 9 am Eastern time.

Finally, after about 85 minutes hold a rep answered, explained problem(s), was told EARLIEST service call could be scheduled for one week from day I was calling between 8am and Noon. I asked whey such a along time to get someone out this time. Was told that there is only one company they contract with on warranty service for my entire 100+ square mile metro area. Last two service calls only had to wait until next day for someone to arrive.

I inquired what am I supposed to do with all the food in there for the next week??? Was suggested to see if could possibly "rent" a fridge/freezer until then. I asked will your company pay for the rental? Was told NO, that's not OUR PROBLEM! I then asked to speak with a manager about the problems.... On hold for almost fifteen minutes waiting for a manager.

Manager answers, I kindly explained the multiple service calls / issues I had along with the lack of "understanding" of the customer service rep and again pressed for an expedited service call... Manager puts me on hold for about 3 minutes to see if she could get a sooner service call. Nothing sooner than one week was told. Again, I asked what am I supposed to do with all the food... Same reply as rep....

OK, I scheduled the repair, luckily there was not much perishable food in the fridge part and the frozen stuff I could get a nearby relative to store until thing get fixed.

One week later a service tech arrives about 1 PM, determines it needs two parts, he checks his truck - no parts on truck; he checks his computer for the repair warehouse inventory, same - no parts; he then calls the local parts wholesaler and no parts in stock there either; parts have to be ordered directly from the fridge manufacturer and will take about 5 to 7 days to arrive and will be shipped directly to my residence and for me to call the service company back once the parts arrive to schedule date/time to install.

Parts arrive in 6 days. Call to schedule appointment. Was told it would be another 8 days to wait for service to come out and install. Told rep to schedule the appointment. I then decided to called the manager back at the manufacturer requesting financial compensation for being with out a properly working fridge for 3+ weeks. Was told "I can not do that for you". I said to the manager, "Then you connect me to your manager or someone who CAN." Was on hold for about fifteen minutes and was transferred a different manager. Had to explain everything all over again.... Again, another round of "no we can't do that for you".

The next day I decided to pay a visit to the retailer where I purchased the fridge at and spoke to a manager in the big appliance dept. Explained all the issues I was having getting prompt warranty service, etc and wondered if he/the store would let me exchange the defective fridge for a new one or "upgrade" to a different mfgr's make/model since the store has a 90-day "no questions asked" return policy on big appliances. He documented all my information and said the store manager would call the mfg'r and see what could be done.

The next afternoon I received a call from another manager at the mfg'r stating the store would like to pick up the defective fridge and deliver a brand new one of exact make/model at the same time as soon as possible with an additional mfgr's extended 1 year parts and labor warranty on top of the 1 year p & l warranty that is included! Took them up on the offer for the new fridge & extended warranty. Let's see how long this one lasts before it needs a service call.

Sometime it pays to be a bi**h, keep pushing buttons and escalating things until you get what you want by standing your ground firmly with these companies on their warranties.

It would be interesting to know the make and model of your fridge. was it a top end model, or sadly just a "friday afternoon" one.

The largest GE Side-by-Side fridge/freezer combo (aprox 25 cubic feet of storage) with built-in Ice Maker, in-door Water and Ice dispenser. Suggested Retail $1300 USD.

The problem was that the door gasket(s) would not seal properly. It was constantly "leaking" cold air into the house and running to try to keep everything inside cold. It appears to have been what GE described as a "manufacturing defect" - the door frame had been damaged (several small dents that were not easily visible) somewhere between the factory and when it was delivered/installed.

Gary, sad to say that is how most "repair services" are now days.

Been there done that on my residential internet/tv/phone account with the big "T" aka "Death Star logo" company with similar experience where three times in one call they wanted to send a service tech in the middle of the day on a week-day.... Rinse repeat, I kept saying evenings or weekend preferred.

Ah yes it is the death star place. Seems they can't deliver the services they promise. The solution is to separate the telephone service from the internet service. I'm going to try a different filter first. As I was getting an eyeball repaired I don't know it the tech tested it or not. I did hear some grumbling the death star owned equipment was so old he couldn't work on it.

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F'n SOB JG, knows the other guy has a day off for the first time in forever, so he gets himself "sick" Only thing he is sick of is work. Where's that personal jacket ... what's this a note from the big boss... ah so des ka. :)

City Hall. Now why the hell after 40 years of using company Q are you telling me I have to use company CM and at twice the rate?
Oh that's right, they paid a campaign bribe! Glad to hear there already is a lawsuit!

fast food place bean counter. Standing in line waiting for order to be taken. Manager type screams don't take any more orders. Why? Well they kept taking orders for the drive through. Because the drive through has a sensor that starts a timer and that prints on some bean counters report. So if you go in, there isn't a sensor that starting a timer, so a manager doesn't get yelled at for too slow service.
Manager type has been strangled, feedback form. Now to get the bean counter!

Gary Charpentier wrote:

fast food place bean counter...

Had SAME exact thing happen to me over the summer during the "lunch rush hour" at a unnamed fast food place.
Felt sorry two "inside" cashiers and the though DID crossed my mind to yell back at the manager who was doing absolutely NOTHING except stand there to DO SOMETHING YOUR SELF!

Gary Charpentier wrote:

fast food place bean counter...

Had SAME exact thing happen to me over the summer during the "lunch rush hour" at a unnamed fast food place.
Felt sorry two "inside" cashiers and the though DID crossed my mind to yell back at the manager who was doing absolutely NOTHING except stand there to DO SOMETHING YOUR SELF!

Got a nice reply to the feedback form that makes me think that it was a form letter. Sounds like it happens all the time. Next time I'm thinking of not telling them I know it is a timer for a bean counter and tell them it is because of my skin color and see what the response is.

As long as no one puts the words mother-in-law, boiler and noise in the same sentence, I will be fine... *pause to proofread*

That was a horrible evening. Entered it with a happy smile expecting it to be lovely and..... HA HA HA HA HA HAAAAAAAH... it so wasn't

*scowl*

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Vandalism. Rip a pipe out. Use said pipe to bash and damage headstones. When that doesn't work, knock over about 25.